|Our Return Policy
At Ella House we want you to be completely satisfied with your purchase. If you are not completely satisfied, return your purchase to us within 15 days and we will refund you the original amount. For more specific information on our return policy please read the questions and answers below.
- The product is not what I expected. Can I return it?
Unless otherwise noted, you have 15 days to return a product you bought through us. Call or e-mail us so we can provide you with the return information. You will be responsible for any shipping charges to return the product.
- The product was damaged when I opened it. What do I do?
Keep all the original packaging and call or e-mail us immediately. Have your order number ready.
- I received the wrong product. What should I do?
If you receive the wrong product, package it again and call or e-mail us so we can provide you with the return information. We will pay for shipping if we sent you the wrong product.
- I still have questions.
Call or e-mail us and we will gladly assist you with any questions you have.